Contact New York ESA Letter
Office hours are 7 AM to 11 PM, Monday through Sunday. Online support runs 24 hours a day, and a person reads every message.
Three ways to reach us
Live chat sits in the corner of every page and is staffed around the clock. It is the fastest route for anything about booking, pricing or a letter you already hold.
Email reaches the same team. Most replies go out within a couple of hours, day or night.
Book directly if you already know what you need. That skips us entirely and puts you in front of a clinician.
When we are open
Consultations: Monday to Sunday, 7 AM to 11 PM Eastern time
Support: 24 hours a day, every day
Where we work
Every county in New York State. Consultations happen online, so a booking from Buffalo runs exactly like one from Brooklyn.
What to include when you write
Giving us these up front usually saves an entire round of emails:
- The email address you booked under, if you are already a client.
- Roughly when your appointment was.
- For a correction, the letter itself plus the exact wording your managing agent or board asked for. Boards are specific, and quoting them verbatim gets it right first time.
- For a billing question, the date and amount as they appear on your statement.
What to leave out
Please keep clinical details out of email and chat. Neither channel is the right place for them. Bring anything of that kind to your consultation, which runs over an encrypted, HIPAA-aligned connection.
Answers you can get without waiting for us
- Need a letter? Book an appointment. Same-day slots are usually open.
- Want the price? Everything, including what we do not sell, is on the pricing page.
- Board or landlord pushing back? Our New York ESA laws page covers the State and City Human Rights Laws, the 2026 HUD change and what to do if you are refused.
- Need a correction? Email the original letter and the requested change. Re-issues are free and usually same-day.
If you are in crisis, do not wait on an email. Call or text 988 for the 988 Suicide and Crisis Lifeline, any time. New York City residents can also reach NYC 988. If someone is in immediate danger, call 911. We are a scheduled, non-emergency service.
If we get something wrong
Tell us first and give us a chance to fix it. If we cannot, you have real options and we are not going to hide them. Complaints about a clinician go to the New York State Education Department's Office of the Professions, or the Department of Health's Office of Professional Medical Conduct for a physician. Consumer complaints go to the State Attorney General's Consumer Frauds Bureau. Health privacy complaints go to the HHS Office for Civil Rights. All four are listed below.
Contact questions
What is the fastest way to get an answer?
Live chat, which is staffed 24 hours a day. Email reaches the same team and most replies go out within a couple of hours.
Do you take phone calls?
We work through chat, email and scheduled video or phone consultations, which keeps clinicians available for appointments rather than switchboard duty. Ask by email and we will arrange a call-back where a question genuinely needs one.
Should I email you my medical records?
No. Email and chat are not the right channel for clinical information. Bring it to your consultation, which runs over an encrypted, HIPAA-aligned connection.
How do I move my appointment?
Use the link in your booking confirmation, or write to support and we will move it. There is no rescheduling fee.
How do I ask for my records or a deletion?
Email support with 'Privacy request' as the subject. Our privacy policy sets out what you can ask for and the timeframe.
Official sources for this page
Nothing legal on this page is asserted without a source behind it. Open them and read the originals rather than taking our summary on trust.
- 988 Suicide and Crisis LifelineFree, confidential crisis support 24 hours a day. Call or text 988 from anywhere in the United States.
- SAMHSA National HelplineFree, confidential treatment referral and information service, available 24/7 in English and Spanish.
- New York State Attorney General — Consumer Frauds BureauFile a consumer complaint about any New York business, including this one.
- HHS Office for Civil Rights — File a ComplaintWhere to report a suspected HIPAA privacy or security violation.
- NYS Education Department, Office of the ProfessionsFile a complaint about, or verify the license of, an New York behavioral health professional.
- NYS Department of Health, Office of Professional Medical ConductFile a complaint about, or verify the license of, an New York physician.
- New York State Division of Human Rights — File a complaintThe state route for a denied reasonable accommodation request in New York.
Rather just book it?
Skip the back and forth. Choose a time with a licensed New York clinician and get your answer today.